Privacy Policy

Welcome to Heat Therm Pvt. Ltd. Privacy Policy

• Heat Therm Pvt. Ltd. respects your privacy and is committed to protecting the personal information collected through our website, enquiry forms, communications, and business interactions.
• This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website or contact us regarding our textile dyeing, washing, and fabric-processing machinery.

Information We Collect

1. Personal identification information such as your name, email address, mobile number, company name, designation, and location.
2. Business and enquiry details such as the type of textile machinery required, production capacity, fabric type, processing needs, technical specifications, and project requirements.
3. Commercial information shared during quotation requests, order discussions, installation planning, or after-sales support.
4. Technical information such as your IP address, browser type, device type, operating system, referring pages, and website usage activity.
5. Any additional information that you voluntarily submit through contact forms, email, telephone, WhatsApp, or other communication channels.

How We Collect Your Information

• When you submit an enquiry form, request a quotation, ask for product information, or contact our team directly.
• During discussions related to machinery selection, technical requirements, manufacturing, delivery, installation, commissioning, or after-sales service.
• Automatically through cookies, analytics tools, server logs, and similar technologies when you browse our website.
• From service providers that support our website hosting, communication systems, analytics, security, or other business operations.

How We Use Your Information

1. To understand your textile machinery requirements and provide relevant product information, technical guidance, quotations, and solutions.
2. To communicate with you regarding enquiries, proposals, orders, delivery schedules, installation support, and after-sales service.
3. To improve our website, products, customer service, communication process, and overall user experience.
4. To maintain internal business records, manage customer relationships, and respond to technical or commercial requests.
5. To prevent misuse, maintain website security, and comply with applicable legal, regulatory, accounting, and contractual obligations.
6. To send relevant business updates or promotional communication where permitted. You may opt out of such communication at any time.

Cookies and Tracking Technologies

• Our website may use cookies and similar technologies to remember preferences, improve functionality, analyze website traffic, and understand visitor behaviour.
• Cookies may collect general technical and usage information but do not normally identify you personally unless combined with information you submit.
• You can control or disable cookies through your browser settings. However, some website features may not function correctly after cookies are disabled.
• Third-party analytics or embedded services may use their own cookies and process information according to their respective privacy policies.

Data Sharing and Disclosure

1. Heat Therm Pvt. Ltd. does not sell or rent your personal information to third parties.
2. Information may be shared with trusted employees, service providers, logistics partners, technical associates, or business partners where necessary to respond to your enquiry or fulfil a requested service.
3. Service providers are expected to use the information only for the purpose for which it has been shared and to protect it appropriately.
4. We may disclose information when required by law, a court order, regulatory authority, or when necessary to protect our legal rights, property, security, customers, or business operations.

Data Protection and Security

• We use reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, misuse, disclosure, alteration, or loss.
• Access to personal and business information is limited to authorized personnel and service providers who require it for legitimate business purposes.
• While we take reasonable precautions, no website, electronic communication, or internet-based storage system can be guaranteed to be completely secure.
• You should avoid submitting confidential passwords, banking credentials, or other highly sensitive information through general website enquiry forms.

Data Retention

1. We retain personal and business information only for as long as reasonably required to respond to enquiries, provide services, maintain records, resolve disputes, or meet legal and contractual obligations.
2. Information that is no longer required may be securely deleted, anonymized, or retained where necessary for legitimate business or legal purposes.

Your Rights and Choices

1. You may request access to the personal information we hold about you.
2. You may request correction of information that is inaccurate, incomplete, or outdated.
3. You may request deletion of your personal information, subject to applicable legal, contractual, or legitimate business requirements.
4. You may withdraw consent or opt out of marketing and promotional communications at any time.
5. Privacy-related requests can be submitted by email to heatthermpvtltd@gmail.com.

External Website Links

• Our website may contain links to third-party websites, social media platforms, Google Maps, WhatsApp, or other external services.
• Heat Therm Pvt. Ltd. does not control and is not responsible for the content, security, data practices, or privacy policies of external websites.
• We recommend reviewing the privacy policy of any external website before submitting personal information.

Children's Information

1. Our website and textile machinery services are intended for businesses, professionals, and adult users.
2. We do not knowingly collect personal information from children under the age of 18.
3. If you believe that a child has submitted personal information through our website, please contact us so that appropriate action can be taken.

International Enquiries

• We may receive enquiries from customers, distributors, and businesses located outside India.
• By submitting information through our website or communication channels, you acknowledge that it may be processed in India for enquiry management, business communication, order fulfilment, and customer support.

Policy Updates

• Heat Therm Pvt. Ltd. may update this Privacy Policy from time to time.
• Any changes will be published on this page together with the updated revision date.
• We encourage visitors to review this page periodically to stay informed about how information is handled.

Contact Information

1. For questions, concerns, corrections, or requests related to this Privacy Policy, please contact:
2. Company: Heat Therm Pvt. Ltd.
3. Email: heatthermpvtltd@gmail.com
4. Phone: +91 98252 10062
5. Office Address: Plot-6237/Road No-62, Near Akhand Anand Bank, GIDC, Sachin, Surat, Gujarat, India.